Quest Safety Products Portfolio | AXIM Commerce Case Study

Quest Safety Products

Modernizing B2B eCommerce for a Leading PPE Distributor with Axim Commerce

INDUSTRY

Industrial Safety Products

PLATFORM

Axim Commerce

INTEGRATIONS

Axim Commerce and Epicor P21

About Quest Safety Products

Quest Safety Products is a leading distributor of personal protective equipment (PPE) and safety supplies, serving customers across construction, energy, manufacturing, and industrial sectors. With a large and growing customer base, Quest supports a mix of B2B, B2C, punchout, and contract-based buyers, each with unique pricing, ordering, and procurement requirements.

As their operations scaled, Quest recognized the need for a modern B2B eCommerce platform that could handle complex distributor workflows while delivering a reliable and intuitive buying experience for customers.

Business Challenges

Quest Safety had been operating on a legacy eCommerce platform that worked initially but began to show limitations as the business grew.

Key challenges included:

Difficulty integrating the legacy platform with Epicor Prophet 21 (P21) ERP
Limited flexibility in handling multiple order types including B2B, B2C, punchout, and budget-based orders
Inconsistent order flow and site performance issues
A storefront experience that was difficult for customers to navigate
Heavy reliance on manual processes due to weak ERP integration

Although they were using the native connector provided by their previous platform, it failed to deliver the level of reliability and real-time synchronization Quest needed. With increasing order volume and rising customer expectations, Quest needed a solution that could scale with their business, not hold it back.

Why Quest Chose Axim Commerce

Quest Safety selected Axim Commerce because it is purpose-built for B2B distributors and designed to work seamlessly with ERP-driven businesses.

Before implementation, the Axim Commerce team spent time onsite with Quest, gaining a deep understanding of their internal workflows, customer needs, and operational challenges. This discovery-first approach helped shape a solution that worked with their business, not against it.

Quest needed a platform that could:

Support multiple order types including
B2B, B2C, punchout, special business orders, and FR budget orders
Integrate tightly with Epicor P21 ERP
Provide customers with a faster, cleaner, and more reliable online experience
Give internal teams greater visibility and control

Axim Commerce delivered exactly that.

The Solution

Axim Commerce was implemented as the central hub for Quest Safety’s digital operations, internally referred to as “Command Central.” This was more than a website, it became the foundation for running their online business.

Key solution highlights:

ERP-integrated B2B eCommerce connected directly with Epicor Prophet 21
Real-time synchronization of pricing, inventory, customers, and orders
Support for complex distributor workflows and multiple buying models
Improved site performance, stability, and user experience

By eliminating manual data handling and unreliable integrations, Quest’s team was able to focus on higher-value work instead of managing system gaps.

The Impact

With Axim Commerce in place, Quest Safety Products achieved measurable improvements across operations and customer experience.

A stable, scalable B2B eCommerce platform built for distribution
Improved visibility and control for internal teams
Faster, smoother, and more reliable ordering for customers
A future-ready foundation that supports continued growth

Most importantly, Quest no longer worries about technology limiting their business.

Phase Two: What’s Coming Next

With Axim Commerce live, Quest is now expanding its digital ecosystem using DCKAP Integrator to connect additional systems and eliminate data silos.

Upcoming initiatives include:

Epicor P21 + SAP Ariba Integration

To automate procurement and improve enterprise order workflows.

EDI Integration Between Ariba and VMI Systems

To streamline proof-of-delivery (POD) and inventory synchronization.

Amazon Marketplace + P21 Sync

Quest processes over Million per month in Amazon sales. Syncing this with P21 will reduce errors and manual effort.

Salesforce + P21 Integration

To unify customer data and improve sales and account management.

All integrations will be powered by DCKAP Integrator, ensuring clean, automated, and scalable data flows across ERP, marketplaces, and CRM systems.

Conclusion

What began as a search for a better website evolved into a full digital transformation for Quest Safety Products.

With Axim Commerce, Quest now operates on a B2B eCommerce platform that truly fits the way distributors work. With DCKAP Integrator, they are breaking down data silos and building a connected, future-proof digital operation.

If you’re a distributor struggling with fragmented systems, complex pricing, or ERP integration challenges, Axim Commerce and DCKAP Integrator can help you simplify, scale, and grow with confidence.

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